1. Agreement

This website is operated by Homivas LLC ("we", "us", "our"). By visiting our site or purchasing from us, you agree to these Terms of Service, along with our Privacy Policy, Refund Policy, and Shipping Policy, each of which is incorporated here by reference.

If you do not agree to these terms, please do not use the site.

2. Who can buy

You must be at least the age of majority in your state or province, or have the consent of a parent or guardian, to make a purchase. You may not use our products for any illegal purpose or violate any laws in your jurisdiction.

3. Products and pricing

We try to display our products and their colors as accurately as possible, but we can't guarantee your screen shows colours exactly as they appear in person.

Prices are shown in USD and are subject to change without notice. We reserve the right to correct pricing errors, to limit quantities, and to refuse or cancel any order, including orders that appear to be placed by resellers or that we suspect are fraudulent. If we cancel an order you've already paid for, we'll refund you in full.

Product availability is not guaranteed and items may be discontinued at any time.

4. Compare-at prices

Where we show a crossed-out price next to a current price, the crossed-out price is a price at which the item was genuinely offered for sale by us in the recent past.

5. Orders and payment

Placing an order is an offer to buy. We accept that offer when we ship the item. You agree to provide accurate, current, and complete purchase and account information.

6. Guarantee and returns

Our 90-day risk-free guarantee and return process are set out in our Refund Policy, which forms part of these terms.

7. Product use and disclaimer

Our products are pet accessories intended for ordinary household use. They are not veterinary devices and are not intended to diagnose, treat, cure, or prevent any condition in an animal.

Results vary between dogs. Statements about training outcomes, timeframes, and success rates reflect our own testing and customer reports, and are not a promise about any individual animal. If your dog has a medical or behavioral condition, consult a veterinarian.

Supervise your pet's use of the product. Discontinue use if the item becomes damaged, torn, or chewed apart, as loose material could pose a hazard.

8. Reviews and customer content

Customer reviews, photos, and comments shown on our site are real and reflect the experience of the individual who submitted them. Individual results vary.

If you submit a review, photo, or other content to us, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display it in connection with our business. You confirm the content is yours to share and doesn't infringe anyone's rights. We may edit or remove content at our discretion.

9. Intellectual property

All content on this site — text, graphics, logos, images, and software — is our property or licensed to us and is protected by copyright and trademark law. You may not reproduce, copy, or resell any part of it without our written permission.

10. Accuracy of information

We work to keep the site accurate, but we don't warrant that all content is complete, current, or error-free. Material on this site is provided for general information and shouldn't be the sole basis for a decision without consulting better sources.

11. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, punitive, or consequential damages arising from your use of the site or our products. Where liability cannot be excluded, it is limited to the amount you paid for the product in question.

Some jurisdictions do not allow these exclusions, so parts of this section may not apply to you.

12. Indemnification

You agree to indemnify and hold us harmless from any claim or demand, including reasonable legal fees, arising from your breach of these terms or your violation of any law or third-party right.

13. Changes

We may update these terms at any time by posting a revised version on this page. Changes take effect when posted, and it's your responsibility to check periodically. Continuing to use the site means you accept the revised terms.

14. Governing law

These terms are governed by the laws of the State of Massachusetts, United States, without regard to its conflict of law provisions.

15. Contact

Questions about these terms can be sent to hello@novapup.co